FREQUENTLY ASKED
How do I get my games?
Everything you buy is linked to your RCK Games account. Download RCK Launcher, sign in with the same account, and your games are in your library ready to install.
How do I activate a game?
You don't have to. Press Play in RCK Launcher and it sets everything up for you. After that the game works offline, as long as it gets online at least once every 14 days.
It says my game is on too many PCs.
Each game works on a set number of PCs (shown on the game page). Open My library, click "Manage PCs" on that game, remove one you don't use, then press Play again.
Do demos need an account?
No. Demos are free and don't need an account. If you buy the game, your demo save carries over.
How do updates work?
RCK Launcher updates your games for you. When a new version is out it downloads in the background (or press Update in your library), and your saves are kept.
Can I get a refund?
Yes, any time, as long as you've played that game for less than 60 minutes in total. There's no day limit. Go to My library > Purchases & refunds and click Request refund. The game is removed from your library once it's refunded.
How is play time counted?
Each game counts the real time it's running on your account (every PC added together) and sends it to your account every few minutes. Removing a PC doesn't reset it.
How do I uninstall a game?
In RCK Launcher, open the game, click ••• and choose Uninstall. This also frees up that PC.
Didn't find it? Open a support ticket.